Thailand, Bangkok, Adhesive Technologies

Manager Customer Service Front Office TH

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?


  • To manage all aspects of customer service and to maintain service level by ensuring that customer satisfactions are fulfilled on time as well as to build up customer service team to synchronize with company’s objectives and strategic
  • Improve customer service experience, create engaged customers and facilitate to meet customer requirement and satisfaction
  • Take ownership of customers issues and follow problems through to resolution
  • Analyze route transportation and reduce it
  • Control stock and monitor stock
  • Recruit and develop customer service agents


  • Bachelor’s degree or master’s degree in business administration, Supply Chain or any other related field
  • Minimum 8 years working experience with 3 years in supervisor level in customer service field
  • Has SAP experience is highly preferred
  • Ability to multi-task and perform effectively under pressure
  • Ability to effectively prioritize and escalate customer issues as required
  • Excellent communication and presentation skills to effectively respond to customer’s requests or explain solutions to complaints/issues both of English and Thai
  • Detailed, organized and results oriented

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

JOB ID: 23051986
Contract & Job type: Full Time, Regular
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Performance bonus / Incentive
Performance bonus / Incentive Employee and family insurance coverage
Employee and family insurance coverage Well-being programs
Well-being programs Provident fund
Provident fund Employee share plan
Employee share plan Child tuition reimbursement
Child tuition reimbursement Company gifts
Company gifts Development opportunities
Development opportunities Paid parental leave
Paid parental leave International career opportunities