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China, Shanghai - WaiGaoQiao, China, Shanghai-Zhangjiang, Adhesive Technologies

Sr Application Engineer

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?


YOUR ROLE

  • Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers.
  • Consult customers on solutions generating value for their use cases and perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers.
  • Work with application equipment to provide solutions to enhance customer adhesive related processes.
  • Leverage customer feedback to drive optimization in customer service and identify new business opportunities together with sales colleagues.
  • Reports quality issues / customers claims to relevant parts of the organization (incl. CCMS/ACE)
  • Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions.
  • Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
  • Do the laboratory work (incl. prioritization) for samples coming from customers or for new samples for new projects, and report technical results to customers
  • Responsible for  products application / technical training and coaching of field sales forces and customers
  • Responsible for directly communicating with sales, marketing, PD, Innovation, members of other application engineers or project team members
  • Promote internally SBU innovations and best learnings cross accounts.

YOUR SKILLS

  • Satisfying customer with professional and strong technical expertise to set up or reinforce the cohesion and trust between customer and Henkel to secure current business and gain more opportunities in the future with team efforts and support.
  • Technical innovation and breakthrough which can be leveraged to broad scopes which can enhance Henkel’s reputation in the industry and win more business opportunities.
  • Diverse Career path can bring you broad career platform and future.
  • At Least B.E with Major chemical, mechanical or material science, polymer material and engineering
  • Good communication and presentation skill
  • Good hands-on capability in lab
  • Good English
  • Understanding or being familiar with adhesive relevant applications especially in consumer electronic market will be preferrable.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID: 23059065
Contract & Job type: Full Time, Regular
Contact information for application-related questions: Henkel.GCN.Recruitment@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
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Development opportunities
Development opportunities Corporate social responsibility programs
Corporate social responsibility programs Extensive leave policy
Extensive leave policy Well-being programs
Well-being programs Life insurance
Life insurance Medical insurance
Medical insurance Performance bonus / Incentives
Performance bonus / Incentives Tuition reimbursement
Tuition reimbursement On-site canteen (in some locations)