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Customer Support Specialist - German Speaker
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About this Position
In this role, you will contribute to delivering high-quality B2B technical support while continuously developing your technical and business knowledge within Henkel’s Adhesives portfolio, you will be working with brands as Loctite, Bonderite, Sista and much more. You will work in an international and collaborative environment where curiosity, knowledge-sharing, and continuous learning are part of everyday work.
What you´ll do
- Act as the first point of contact for B2B customer inquiries related to Henkel Adhesives via phone, email, and web forms.
- Provide first-level technical and informational support for standard requests, including basic adhesives product information, technical documentation.
- Perform initial identification, qualification, and categorization of incoming inquiries.
- Identify, qualify, and route complex or non-standard requests to the appropriate expert teams (e.g. Technical Support, Customer Service).
- Accurately document customer interactions, inquiries, and outcomes in the CRM system to ensure transparency and traceability.
- Support business growth by identifying and qualifying potential new customers and opportunities.
- Collaborate closely with technical and business support teams to ensure accurate and timely responses.
- Build and maintain effective relationships with key stakeholders across Henkel business units.
- Maintain and continuously update knowledge management systems and internal documentation to ensure consistent and high-quality customer support.
What makes you a good fit
- 2-4 years of experience in customer care or a comparable customer-facing role.
- German and English proficiency is required (spoken and written).
- Strong customer orientation with excellent communication and interpersonal skills.
- Confident and professional approach to direct customer interaction (consultative and support-oriented).
- Curious and proactive mindset with a strong willingness to learn and develop, supported by structured onboarding and training.
- Strong organizational and prioritization skills, with the ability to manage multiple tasks in parallel.
- Ability to remain focused, resilient, and solution-oriented in a fast-paced environment.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Comprehensive Health Insurance for employee + dependents
- Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
JOB ID: 26098161
Job Locations: Egypt, Cairo
Contact information for application-related questions: recruitmenteg@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
A Henkelről
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Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.