Közel 150 éves örökségünkre építve nap mint nap újragondoljuk és jobbá tesszük az életet. A mai és a jövő nemzedékei számára. Innovatív és fenntartható márkáink és technológiáink révén csapatainkon keresztül világszerte. A Henkel mind az ipari, mind a fogyasztói üzletágban vezető szerepet tölt be: Portfóliónkban jól ismert hajápolási termékek, mosószerek, öblítők, valamint ragasztók, tömítőanyagok és funkcionális bevonatok találhatók.
Customer Service Experience Specialist (m/f)
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About this Position
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop What makes you a good fit. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.
What you´ll do
- Handle customer questions and provide information to resolve any issues, manage orders and deliveries providing high quality customer service
- Full accountability for customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor)
- Identify opportunities using customer feedback, share insights with the relevant functions and ensure proper follow-up
- Process Sales documentation and related administrative tasks
- Maintain customer relationship and contact with logistics service provider, cooperation with cross-functional teams
- Keep monitoring of orders
- Create delivery note and invoice in the system
- Track customer open orders and shipments
- Perform daily, weekly, monthly administrative tasks
What makes you a good fit
- Bachelor's Degree
- Minimum 1-2 years of relevant work experience
- Business fluent level of English and Hungarian languages, German language is an advantage
- Accuracy, reliability, good time management skills
- Flexible personality with excellent communication and relationship management skills
- User level computer skills are required
- SAP, Excel and Service Cloud knowledge
Some perks of joining Henkel
- Flexible work scheme with flexible hours and hybrid working type
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Cafeteria: 836.000 HUF gross/year
- 13th and 14th month salary
- Private clinic services
- Sports Club
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26091500
Job Locations: Hungary, Budapest, Budapest
Contact information for application-related questions: career.hu@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
A Henkelről
GYIK
Több munkakör is érdekel. Jelentkezhetek egyszerre több pozícióra?
Igen – egyszerűen töltsd ki profilod online jelentkezési rendszerünkben. Miután elkészült online profilod, több pozícióra is jelentkezhetsz.
Az állásajánlat angol nyelven van megírva – angolul is írjam meg a jelentkezésemet?
Igen. Mivel a Henkel egy nemzetközi vállalat, a világ minden tájáról érkezett kollégákkal fogsz együtt dolgozni, és az angol a hivatalos cégnyelvünk. Általában a „szabály” a következő: kérjük, a pályázatot ugyanazon a nyelven írda meg, amin az álláshirdetés is szerepel.
Kapok visszajelzést a jelentkezési folyamat során a jelentkezésem állapotáról?
A Henkelnél minden egyes pozíció egyedi, és a megfelelő jelölt megtalálása mind a felvett jelölt, mind a Henkel számára fontos. Biztosak akarunk lenni abban, hogy a jelölt és a cég is jól illeszkedjen egymáshoz. A teljes folyamat során visszajelzést adunk a jelentkezőknek.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.