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APAC Regional CQ manager
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About this position
About this Position
- The purpose of this position is to support regional business team to better manage customer satisfaction and their increasing requirements. This position will work closely with key account managers to capture customer requirements and cascade their requirement for relevant sales and functions for execution, including CCMS (customer complaint management system) management and reduction driven.
What you´ll do
- Organize and collaborate business and AO sites to drive customer satisfaction improvement for APAC key accounts and perform continuous improvement program aligned with global strategy.
- Interact with global key accounts and stakeholders to troubleshoot customer complaints and issues and lead preventive action program to achieve continuous quality improvement.
- Visit customer sites regularly to understand customer expectations and comfort customers by providing professional solutions.
- Be involved as required training for customer satisfactions standard to sales and Henkel sites.
- Collaborate function team to roll out global relevant projects in APAC as one of key role player.
What makes you a good fit
- Bachelor degree of Chemical or Engineering, master degree as a plus.
- IATF16949 internal auditor, six sigma green belt certified, black belt as a plus.
- English oral and written smoothly.
- A solid experience of 5+ years working experience in quality management within Chemical, automotive or electronics industry, customer interface experience focus.
- Knowing well related to IATF16949 , VDA 6.3, SPC, PPAP, FMEA etc.
- 3+ years leadership experience, especially regional role.
- Strong ability in planning and executing, positive attitude to take challenge.
- Good English oral and written skill.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Comprehensive Group Insurance Scheme
- Annual Physical Examination
- Flexible Benefits cover for dependents
- Company Products Discount
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26093125
Job Locations: China, Shanghai, Shanghai
Contact information for application-related questions: Henkel.GCN.Recruitment@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
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Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.