Közel 150 éves örökségünkre építve nap mint nap újragondoljuk és jobbá tesszük az életet. A mai és a jövő nemzedékei számára. Innovatív és fenntartható márkáink és technológiáink révén csapatainkon keresztül világszerte. A Henkel mind az ipari, mind a fogyasztói üzletágban vezető szerepet tölt be: Portfóliónkban jól ismert hajápolási termékek, mosószerek, öblítők, valamint ragasztók, tömítőanyagok és funkcionális bevonatok találhatók.
Global Quality Key Account Manager
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About this Position
This position aims to represent Henkel AG at our key accounts and represents the key accounts at Henkel! The role will be key and pivotal in liaising and coordinating the launch of new projects, ensuring the proper visibility to any possible quality issues, and driving improvements company wide.
What you´ll do
- Work hand in hand with the Global Business Manager in Adhesive Technologies and the relevant customer contact for each assigned key account, in order to give and receive feedback on performance, as well as to align on improvement needs, and agree on priorities
- Drive corrective & preventive actions plan globally, working with the relevant functions to close gaps in our ability to consistently meet quality requirements of our key accounts
- Ensure an understanding of customer requirements of our key accounts globally within our manufacturing network and central functions
- Develop Henkel quality capabilities and competencies to meet established and new customer key account expectations
- Establish and manage customer specific reporting/tracking systems which create visibility to performance against key performance indicators
- Develop & maintain contact with customer representatives to foster a collaborative relationship for all quality relevant topics and new projects
- Assume direct ownership of critical, high impact customer dissatisfaction concerns or issues impacting key accounts. Coordinating and leading a resolution with the key stakeholders either internal or external
- Work in collaboration all regions and other Global Quality Key Account Managers to identify and share quality related best practices for implementation across the organization
- Participating in APQPs for new project launches, ensuring customer requirements are integrated within the project organizations
What makes you a good fit
- Bachelor's degree in engineering, chemistry, automotive or related field of study
- Minimum 5 years total professional experience in the automotive industry, with 2+ years quality and/or customer-facing role
- Analytical and problem-solving skills; Expert level to known problem solving methodologies utilizing PDCA thinking, such as A3, 8D, and Six Sigma
- Applied knowledge of LEAN principles and tools
- Understanding of and practical experience with relevant management systems standards (ISO 9001, IATF 16949, Core Tools)
- Basic understanding of SAP or other similar ERP systems, with particular knowledge of the Quality Module within this system is a strong asset
- Excellent team leadership, project management, and organizational skills
- Demonstrated passion and effectiveness in driving cultural transformation through coaching and engaging with people to drive continuous improvement and better customer experience(s)
- Ability to travel globally up to 30 %
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Performance bonus / incentives
- Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary
- Annual Leave: 27 days plus 8 Bank Holidays
- Celebration vouchers
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26093273
Job Locations: United Kingdom, England, Hemel Hempstead
Contact information for application-related questions: RecruitmentUKIE@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
A Henkelről
GYIK
Több munkakör is érdekel. Jelentkezhetek egyszerre több pozícióra?
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Az állásajánlat angol nyelven van megírva – angolul is írjam meg a jelentkezésemet?
Igen. Mivel a Henkel egy nemzetközi vállalat, a világ minden tájáról érkezett kollégákkal fogsz együtt dolgozni, és az angol a hivatalos cégnyelvünk. Általában a „szabály” a következő: kérjük, a pályázatot ugyanazon a nyelven írda meg, amin az álláshirdetés is szerepel.
Kapok visszajelzést a jelentkezési folyamat során a jelentkezésem állapotáról?
A Henkelnél minden egyes pozíció egyedi, és a megfelelő jelölt megtalálása mind a felvett jelölt, mind a Henkel számára fontos. Biztosak akarunk lenni abban, hogy a jelölt és a cég is jól illeszkedjen egymáshoz. A teljes folyamat során visszajelzést adunk a jelentkezőknek.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.